Getting started overview

Walltime operates as a cryptocurrency exchange platform, facilitating the buying and selling of digital assets, primarily with Australian Dollar (AUD) fiat on- and off-ramps. The platform is designed for direct user interaction through its web interface, rather than offering a publicly documented API for external developer integration. Therefore, getting started with Walltime involves creating and verifying a user account, then directly interacting with the platform's features for trading and managing cryptocurrencies. This guide outlines the steps to register, verify, and begin using the Walltime platform.

Create an account and get keys

Accessing Walltime's services begins with account registration and verification. Unlike platforms with programmatic access, Walltime does not provide API keys for external applications to connect. All interactions occur directly through the user interface.

Step 1: Register an account

Navigate to the official Walltime homepage. Locate and select the 'Sign Up' or 'Register' option. You will be prompted to provide an email address and create a secure password. Ensure the password meets strong security requirements, often including a mix of uppercase and lowercase letters, numbers, and special characters. After entering your details, you will typically receive an email verification link to confirm your email address and continue the registration process.

Step 2: Complete identity verification (KYC/AML)

As a regulated financial service, Walltime requires users to complete identity verification procedures, known as Know Your Customer (KYC) and Anti-Money Laundering (AML) checks. These are standard practices in the cryptocurrency industry to comply with financial regulations and combat illicit activities AUSTRAC guidance on digital currency exchange providers. The verification process typically involves:

  • Providing personal information such as your full legal name, date of birth, and residential address.
  • Uploading copies of identification documents, such as a passport or driver's license.
  • Submitting proof of address, like a utility bill or bank statement.
  • In some cases, a live liveness check using a webcam or smartphone camera may be required.

The time taken for verification can vary, from minutes to several business days, depending on the clarity of the submitted documents and the volume of new registrations.

Step 3: Secure your account with Two-Factor Authentication (2FA)

Once your account is registered and verified, it is recommended to enable Two-Factor Authentication (2FA) for enhanced security. This adds an extra layer of protection beyond your password. Common 2FA methods supported by exchanges include:

  • Authenticator apps: Such as Google Authenticator or Authy, which generate time-based one-time passwords (TOTP).
  • SMS 2FA: Where a code is sent to your registered mobile phone number.

Enabling 2FA helps protect your account from unauthorized access, even if your password is compromised. Consult the Walltime security settings within your account dashboard for specific instructions on how to set up 2FA.

Your first request

Since Walltime does not offer a public API, your "first request" involves your initial interaction with the platform's trading features through its web interface. This typically starts with depositing funds and then executing a trade.

Step 1: Deposit funds

Before you can buy cryptocurrencies, you need to deposit funds into your Walltime account. Walltime specializes in AUD fiat on-ramps. Common deposit methods include:

  • Bank Transfer (EFT/PayID): This is often the most common and cost-effective method for AUD deposits. You will be provided with Walltime's bank details (or PayID) to transfer funds from your Australian bank account.
  • Cryptocurrency Deposit: If you already hold cryptocurrency on another exchange or in a private wallet, you can deposit it directly into your Walltime wallet. You will need to select the specific cryptocurrency and generate a deposit address on Walltime, then send your funds to that address.

Navigate to the 'Deposit' section within your Walltime account to view available methods and instructions. Be aware of any minimum deposit amounts or associated deposit fees.

Step 2: Place an order

Once your funds have arrived in your Walltime account, you can place your first trade. The platform typically offers various order types:

  • Market Order: This executes immediately at the best available price on the order book. It's the simplest way to buy or sell quickly.
  • Limit Order: This allows you to set a specific price at which you want to buy or sell. The order will only execute if the market price reaches your specified limit.

To place an order:

  1. Go to the 'Trade' or 'Exchange' section of the Walltime platform.
  2. Select the cryptocurrency pair you wish to trade (e.g., BTC/AUD for buying Bitcoin with Australian Dollars).
  3. Choose your desired order type (Market or Limit).
  4. Enter the amount of cryptocurrency you wish to buy/sell or the amount of AUD you wish to spend/receive.
  5. Review the order details, including any associated trading fees, and confirm the trade.

Upon successful execution, the purchased cryptocurrency will appear in your Walltime wallet.

Common next steps

After successfully making your first trade, consider these common next steps to manage your assets and further engage with the platform:

  • Withdraw Funds: Learn how to withdraw cryptocurrencies to an external wallet or withdraw AUD fiat back to your bank account. Review withdrawal fees and limits on the Walltime fees page.
  • Explore Other Cryptocurrencies: Walltime supports various cryptocurrencies. Investigate other available pairs and diversify your portfolio if desired.
  • Set Up Price Alerts: Many exchanges offer features to set up notifications for specific price movements, helping you monitor the market without constant manual checks.
  • Understand Portfolio Management: Familiarize yourself with the portfolio view to track your asset holdings, their current value, and historical performance.
  • Review Security Best Practices: Regularly update your password, review your 2FA settings, and be vigilant against phishing attempts. The Mozilla Developer Network provides guidance on creating secure passwords and general web security principles.

Troubleshooting the first call

Since Walltime does not utilize an API for external developer interaction, troubleshooting focuses on common issues encountered during account setup, funding, and manual trading via the user interface.

Account Verification Delays

If your account verification is taking longer than expected:

  • Check Submitted Documents: Ensure all uploaded documents are clear, legible, and match the information provided during registration. Incomplete or blurry documents are common causes for delays.
  • Review Email for Requests: Walltime's support team may have sent an email requesting additional information or clarification. Check your spam folder.
  • Contact Support: If delays persist without clear communication, reach out to Walltime's customer support through their official channels.

Deposit Issues

If your deposit has not appeared in your account:

  • Bank Transfer (AUD): Confirm that the bank account details (BSB, Account Number, PayID) used for the transfer exactly match those provided by Walltime. Double-check the reference number (if any) was included. Bank transfers can take 1-3 business days to clear, especially if initiated outside business hours.
  • Cryptocurrency Deposit: Verify the transaction on the relevant blockchain explorer using the transaction ID (TXID). Ensure the correct cryptocurrency network was used (e.g., sending ERC-20 tokens to an ERC-20 address). If the transaction is confirmed on the blockchain but not showing in Walltime, contact support with the TXID.
  • Check Fees and Limits: Ensure your deposit meets any minimum requirements and that no unexpected fees were deducted by your bank or external wallet service.

Order Execution Problems

If your trade order isn't executing as expected:

  • Limit Orders: If a limit order isn't filling, it means the market price has not yet reached your specified buy or sell price. You can wait, adjust the price, or cancel the order and place a market order.
  • Insufficient Funds: Ensure you have enough available balance (AUD or crypto) to cover the order amount plus any trading fees. Walltime's fees page details applicable charges.
  • Market Liquidity: While less common for major pairs, very large orders or orders on less liquid pairs might not fill instantly or entirely at the desired price, especially for market orders.

For any persistent issues, Walltime's support documentation or direct customer service channels are the primary resources for assistance.

Walltime Getting Started Quick Reference

Step What to Do Where
1. Account Registration Sign up with email and password Walltime Homepage
2. Identity Verification Complete KYC/AML with documents Account Settings > Verification
3. Enable 2FA Set up authenticator app or SMS Account Settings > Security
4. Deposit Funds Transfer AUD or crypto Wallet > Deposit
5. Place Order Buy/Sell crypto via Market/Limit order Trade / Exchange section